Out of an abundance of caution, the upcoming Forefront event in Dallas on Thursday, March 26 will be held virtually.
Please join our Directors of Solution Consulting, Larry Swift and Harper Flores (formerly with UnitedHealthcare) as they demonstrate how workforce automation can increase efficiency in your business while improving the agent and customer experience.
Topics will include:
•Why contact centers need to break away from the “status quo”
•How Workforce Automation (WFA) meets cost saving goals with proven use cases
•How to build the business case for WFA and ensure its success through change management and adoption
•How WFA pays off with improved agent engagement and Customer Experience
Date: Thursday, March 26
Time: 10:00am - 11:30am (Central)