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Webinar: Jump Start Your Coaching Program for 2020
See How Workforce Automation Pays Off

In the traditional call center, providing agents with consistent coaching is a major challenge.

With call center attrition the highest of all industries – at 35-40%, the message is clear: more efforts are needed to improve agent engagement.

Join us on Thursday, December 12, 2019 at 1 pm ET for a 30-minute webinar featuring guest speaker, Kevin Jolliffe, a contact center executive in the telecommunications industry. You will learn how Workforce Automation can jump start your coaching program. This interactive session also provides insights on:

• Difference between feedback and coaching, and other best practices
• Why consistent coaching is important for agent engagement
• How to accelerate coaching with workforce automation

Save your seat today. For questions or issues, please reach out to

Dec 12, 2019 01:00 PM in Eastern Time (US and Canada)

Meeting is over, you can not register now. If you have any questions, please contact Meeting host: Katherine Ji.